Refund Policy 

 

Returns / Exchanges of items 

All items purchased are final sale, we don't offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company. 
If the product you received is deemed defective your order is eligible for a return or exchange.  

We thank you for understanding this policy! 

 

I received a defective / Wrong product 

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to Contact Us to notify Us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.  

We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.  

 
 

Color disclamer  

Due to variation in monitor settings, Tommy Smiley. makes no guarantees regarding color matches of product. 

Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of Tommy Smiley. thread guide options. 

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings. 

 
 

I forgot to use my discount code 
 

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.  

Only ONE discount code may be applied per order. 

This applies to Free Shipping discount codes.  

 

 Price changes 
 

Prices for our products are subject to change without notice. The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.  

 
 

If granted a refund, where will the funds go? 
 

Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.